What should you do in the event of damage in transit?
Registration period & documentation
Please note that if the statutory registration periods for transit damage are not met in accordance with Art. 438ff of the German Commercial Code you will not be able to make a claim against
the freight forwarder.
The transfer of risk for the delivery is passed on to the purchaser when handing goods over to the carrier or freight forwarder.
You are legally obliged to verify the quantity and correctness of the goods and to check for defects without delay. If the notice has not been sent back to us up to the period expiring, the goods will be deemed free of defects.
Please note that images of the damaged goods, the consignment label and the outer packaging are required for reporting transport damage. You cannot submit a claim for damages with the freight forwarder without any images.
IMPORTANT: Damaged goods may not be assembled!
Type of transport damage