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GENERAL

Who can order with WS Weinmann &Schanz GmbH?
How can I register as a customer?
Why can’t I see any prices in the online shop?
How do I know how much items cost exactly?
Where can I view the availability of an item?
Can deliveries be made abroad?

REGISTRATION & CUSTOMER ACCOUNT

I have forgotten my password, what do I do?
My address has changed - how do I tell you?

DAMAGE AND RETURN

My goods are damaged - what do I do?
Right of return

ORDER

Quick order
Watchlist
Submitting an order step by step
I have a problem with my order - Who can I contact?
I would like to change an order I have submitted afterwards - can I do that?
Where can I see all my previous orders?

DELIVERY

Ich have forgotten to specify a different delivery address in my order. What can I do?
What are your delivery or shipping conditions?
What do the pictograms mean under “delivery information”?
I can’t track my order - why not?
My goods are shown as delivered, but I haven’t received anything - What do I do?
Are all items that I order sent at the same time?
I can’t choose Express delivery, why not?
My delivery is damaged. What do I do?
I would like to send back the goods I have received, can I do that?

INVOICE

When and how do I receive my invoice

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