Instructions & explanatory videos
On this page you will find helpful explanatory videos for using our new online shop.
For further questions on the individual or other topics, please do not hesitate to contact us.
Explained step-by-step
- Login - email instead of customer number
- Navigation
2.1 Variant selector (formerly product family)
2.2 Catalogue
2.3 category-carousel - Forgot password
- Merklist management
- Invoice management
- User management
- Rights and role management
- Manage company structure
- Order releases
- Import shopping basket
1st login - e-mail instead of customer number
For security reasons, you can now log in with your e-mail address and no longer with your customer number. When you log in for the first time, you must reset your password and set a new password. Once you have successfully logged in, you will be able to check prices, create watch lists, place orders and view your previous orders.
Please note that each user of the shop needs their own email address and password.
Good to know:
If you do not know the email address you have provided, please contact us!
For more details, please watch our explanatory video.
2. navigation
Our online shop offers you clear navigation so that you can find the products you want quickly and easily.
Customise the display by switching between list and tile views and use our search bar to find products specifically by item number, EAN or search terms.
In the customer centre, you also have access to personal data, orders, watch lists and more at any time so that you can manage your purchases efficiently.
For more details, please watch our explanatory video.
2.1 Variant selector (formerly product family)
With our new variant selector, you can find your desired products even faster and more conveniently. You can select the appropriate features of the product directly above the "Add to basket" button - all at a glance!
✔ Clear & intuitive: Select variants directly on the product
✔ Quick & efficient: Specify the desired quantity and add to the shopping basket with just one click
For more details, please watch our explanatory video.
2.2 Catalogue
You can still access the catalogue pages in our new online shop. Use the catalogue icon to view and download Promotional booklets and catalogues or jump directly to individual chapters.
On product pages you will also find the catalogue icon, which you can use to jump directly to the relevant page in the catalogue.
For more details, please watch our explanatory video.
2.3 Category carousel
With our new category carousel, you can navigate effortlessly to the desired product category.
🔹 Overview: On each category page, you can see the first six subcategories directly as images.
🔹 Easy navigation: Browse conveniently using the arrow icons or wipes to the right and left to display further categories.
🔹 Get there quickly: Click through step by step to the desired product level.
For more details, please watch our explanatory video.
Explanation of the symbols (Icons)
3. forgotten password
If you have forgotten your password, that's no problem. Simply click on the customer centre symbol and then on "Forgot password". Enter your e-mail address and send the request. A short time later, you will receive an email with a link that you can use to set a new password.
For more details, please watch our explanatory video.
4. watch list management
The "Watch lists" tab contains the watch list overview. Here you will find all the watch lists you have created and can manage and organise them as you wish.
For each watch list, you can call up the details page and remove, copy and move items as well as add a selection of the list or the entire list to the shopping basket.
For more information and useful tips on using the watch lists, see our explanatory videos.
- Create watch list
- Edit watch list
- Add item to watch list
- Add watchlist to shopping basket
- Transfer shopping basket to a watch list
- Transfer order to a watch list
5. invoice management
Would you like to retrieve your invoices quickly and easily? In our Customer Centre, you can access your orders and the associated documents at any time. Use the filter and search functions to search for a specific order - for example, using the article number, order commission or a keyword.
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For more details, please watch our explanatory video.
6. user administration
- Create user
- Edit or block user
7. rights and role management
Rights and role management enables targeted control of user authorisations in the online shop. By assigning specific roles, individual access rights can be defined to ensure that each user can only use the functions relevant to them.
Predefined roles are available for direct use, while additional roles can be created with customised rights.
A detailed overview of the individual rights and their meaning can be found in the Rights definition below.
For more details, please watch our explanatory video.
Definition of rights
| View order approvals | Allows you to view your own order releases and cancel them |
| View orders of subordinate accounts | Allows you to view the order approvals of subordinate users. Take a look at our video "Manage company structure" for more information. |
| Display orders for the entire company | Enables the display of all order releases of the entire company |
Automatically release orders for this role Release orders without further approvals | Please enable both permissions to automatically approve orders from this role without further review. |
| View approval rule | Allows you to view all approval rules |
| Create, edit and delete sharing rules | Authorises the user to create, edit and delete sharing rules |
| Display roles and permissions | Allows you to view all existing roles and permissions |
| Edit roles and permissions | Authorises the user to change roles and rights |
| Display company users | Allows you to view all created company users |
| Edit company users | Authorises the user to change user profiles including their rights and roles. |
| Display net prices | Net prices are displayed |
| Display gross prices | Gross prices are displayed |
8. manage company structure
9. order releases
With the new function Order releases you can manage and control your orders more efficiently.
This function enables companies to track and control orders in a targeted manner. For example, you can create a release rule so that your employees can place orders up to 400 euros independently - anything over this amount requires approval.
For more details, please watch our explanatory videos.
- What is an order release?
- Create release rule
- Manage order releases
10. import shopping basket
To ensure that large orders run smoothly, you can easily and conveniently import a shopping basket To do this, you need a CSV file with a maximum of 750 items that fulfils the following requirements:
The file contains two columns:
- SKU - Enter the article numbers with spaces here.
- QTY - Enter the desired quantity here.
| SKU | QTY |
| 93 170 93 | 1 |
Please note: In order to import the shopping basket, at least one item must already be in the shopping basket.
For detailed instructions, watch our explanatory video.