Instructions & explanatory videos
On this page you will find helpful explanatory videos for the use of our new online shop.
If you have any further questions about the individual or other topics, please do not hesitate to contact us.
Step-by-step explained
1. Login – e-mail instead of customer number
For security reasons, the login is now done with your e-mail address and no longer with your customer number. The first time you log in, you will need to reset your password and set a new password. After successful login, you will have the opportunity to query prices, create watch lists, place orders and view your previous orders.
Please note that each user of the shop needs their own e-mail address and password.
Good to know:
If you do not know your stored e-mail, please contact us!
For more details, please watch our explainer video.
2. Navigation
Our online shop offers you clear navigation so that you can find the desired products quickly and easily.
Customize the display by switching between list and tile views , and use our search bar to find products by item number, EAN or search terms .
In the Customer Center, you also have access to personal data, orders, watch lists and more at any time, so that you can manage your purchases efficiently.
For more details, please watch our explainer video.
Explanation of the Icons
3. Forgot your password
If you have forgotten your password, that's no problem. Simply click on the Customer Center icon and then on "Forgot password". Enter your email address and submit the request. A short time later, you will receive an e-mail with a link that you can use to set a new password.
For more details, please watch our explainer video.
4. Watchlist management
In the "Watchlists" tab you will find the watchlist overview. Here you will find all the watchlists you have created and can manage and organize them as you wish.
For each watch list, you can call up the detail page and remove, copy, move items and add a selection of the list or the entire list to the shopping cart.
You can find more information and useful tips on how to use the watch lists in our explanatory videos.
- Create a watchlist
- Edit watchlist
- Add article to watchlist
- Add to cart
- Add your shopping cart to a watchlist
- Transfer order to a watch list
5. User management
- Create users
- Edit or block users
6. Rights and role management
Rights and role management enables targeted control of user authorizations in the online shop. By assigning specific roles, individual access rights can be defined to ensure that each user can only use the functions that are relevant to them.
Predefined roles are available for immediate use, while additional roles can be created with customized rights.
A detailed overview of the individual rights and their meaning can be found in the rights definition below.
For more details, please watch our explainer video.
Rights definition
| View job releases | Allows you to view your own order releases and cancel them. |
| View child account orders | Allows you to view the job shares of child users. Watch our video "Manage Company Structure". |
| View orders for the entire company | Allows you to view all order approvals for the entire company. |
Automatically release orders from this role Release orders without further approvals | Please enable both rights to automatically approve orders from this role, without further verification. |
| View the sharing rule | Allows you to view all sharing rules. |
| Create, edit, and delete sharing rules | Allows the user to create, edit and delete sharing rules. |
| View roles and rights | Allows access to all existing roles and rights. |
| Edit roles and rights | Entitles the user to change roles and rights. |
| View Company Users | Allows you to view all created company users. |
| Edit Company Users | Entitles the User to change User profiles, including their rights and roles. |
| Show net prices | Net prices are displayed. |
| Show gross prices | Gross prices are displayed. |
7. Manage company structure
8. Order approvals
With the new Order Approvals feature , you can manage and control your orders more efficiently.
This feature provides businesses with the ability to track and control orders in a targeted manner. For example, you can create a release rule so that your employees can place orders up to 400 euros on their own – anything beyond that requires approval.
For more details, please watch our explainer videos.
- What is an order release?
- Create a sharing rule
- Manage job approvals
9. Import cart
To ensure that large orders run smoothly, you can easily and conveniently import a shopping cart using a CSV file with a maximum of 750 items that meets the following requirements:
The file contains two columns:
- SKU – Here you enter the article numbers with spaces.
- QTY – Enter the desired quantity.
| SKU | QTY |
| 93 170 93 | 1 |
Please note: In order to import the shopping cart, there must already be at least one item in the shopping cart.
For detailed instructions, watch our explainer video.