Service

Info & Help

Instructions & explanatory videos

Help on many topics in the new web shop

Contact possibility

Contact us - we are here for you by phone and e-mail.

Do you have any questions?

FAQ - Here you will find initial solutions to various topics.

News in the online shop

Find out everything about further developments and news in the WS online shop here.

Discover

Ordering options

Various options for your orders

Waste oil disposal

You can find important information on the subject of waste oil disposal here.

Fault service

Gas condensing boilers: Technical faults outside normal business hours

Advertising material

You would like to order or cancel our advertising material?

Useful tools

The WS App

Practical app to place orders with us faster.

Online bathroom advice

Time-saving and flexible: bathroom advice via video chat from anywhere.

Toilet seats configurator

Find your Toilet seats quickly and easily.

ViSoft-AR

The 3D bathroom experience: experience and enter bathrooms interactively

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ViPlan

The WS bathroom planner: 5 steps to your dream bathroom

Forms & Documents

Delivery & Shipping

See our current delivery and shipping conditions.

Returns & complaints

Here you will find all the necessary information for returns and complaints.

Transport damage

Learn more about the procedure for transport damage.

SEPA Core Direct Debit

Take part in the convenient direct debit procedure.