We sell exclusively to the Plumbing, Heating and Air Conditioning trade. We have specialised in this area and geared our product range towards it.
Frequently asked questions / FAQ
Do you have any questions about our online shop? Here you will find answers to frequently asked questions!
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Our prices can only be viewed by registered customers. In this way, we ensure that your customers can call up items in our online shop, but do not have access to your purchase prices from us.
Please log in at the top right using the user icon to access our prices. If you are not yet a customer, please register using the following form:
We are happy to show you the availability of our items in the online shop. You can see this on the product detail page below the item description.
We may no longer carry this item in our range or it may not be available at the moment.
If we can offer you a suitable alternative for this item, we will let you know in the shop. You can recognise an item for which there is a follow-up item by the grey availability indicator.
Yes, you can be notified by e-mail as soon as the item is available again
Open your desired item in the shop and click on the bell symbol. Enter the email address you would like to be notified via and you will be informed as soon as the item is available again.
Why are my old login details still displayed or why can't I log in?
In some cases, it may be that your browser has saved the previous access data with customer number and password. You can then change the settings in your browser. You can find instructions on how to do this in the various browsers here:
Mozilla Firefox
1. Click on the three dashes at the top right (1) and then open Passwords (2):
2. Search for weinmann-schanz.de in the entries on the left-hand side. There may be several entries here:
Once you have found the entry for weinmann-schanz.de, you can change the entries via Edit (1) so that you can enter/change the email address that is stored for the new webshop under User name and also enter your new password. Ideally, the list on the left-hand side will only contain an entry for WS Weinmann & Schanz if you only have one account. You can also use Remover (2) to delete all accesses that are no longer required.
3. If the access is now correctly stored here in your browser, these access data will be pulled directly in the login window when you call up the website weinmann-schanz.de or you have a selection option if you have several accesses:
Google Chrome
1. Click on the three dots at the top right (1), then on Passwords and Autofill (2) and then on Google Password Manager (3):
2. You will now see a list with all your saved access data for various websites. There you will also find an entry for WS Weinmann & Schanz (1). Click on this entry and then enter your password for Password (2), which you use to log in to your Windows account (this is the password you enter when you start your PC):
3. You can adjust the stored access data via Edit (1). Under User name (2), enter your valid email address for the webshop (previously customer number), which you also want to use to log in to the new shop, and your newly set Password (3). If you have several entries for weinmann-schanz.de, delete all accesses that are no longer required so that there is only one entry.
4. If you now call up the Weinmann & Schanz webshop, the correct access data will be stored automatically:
Microsoft Edge
1. Click on the three dots at the top right (1) and then on Settings (2):
2. Then click on Passwords:
3. You will now see a list with all your saved access data for various websites. There you will also find an entry for WS Weinmann & Schanz (1). Click on this entry and then enter your password for Password (2), which you use to log in to your Windows account (this is the password you enter when you start your PC):
4. Via Edit (1) you can customise the stored access data. Under Username (2), enter your email address valid for the webshop (previously customer number), which you also want to use to log in to the new shop, and your newly set password(3). If you have several entries for weinmann-schanz.de, delete all accesses that are no longer required so that there is only one entry.
Simply fill out the registration form:
You need your entry in the trade register to register. Please upload an extract from the commercial register or your business registration in the form as proof. This is mandatory, as we only supply the Plumbing, Heating and Air Conditioning trade. After all, the Schütz of trade businesses is very important to us.
As soon as your registration has been successfully checked by our company, you will receive a validation link. This link is valid for 24 hours - if you have not received an email from us, please check your spam folder.
Please note: If you have not validated within the 24 hours, please contact us by telephone on +49 7433 9892 12 or by email at verkauf@weinmann-schanz.de.
.The time until your session in the new online shop has expired is 4 hours. In contrast to the old shop, this has been increased from 2 → to 4 hours.
You can set a new password using our forgotten password function.
- Click on the user icon at the top right of the online shop.
- Please select "Forgot password".
This link is located below the fields where you can enter your access data. - The password recovery window will then open.
- Now enter your email address and click on "Submit".
- You will then receive a link by e-mail with which you can set your new password.
Please note that the password recovery link is valid for 24 hours.
If you have not received an email from us, please also check your spam folder.
The password recovery link is valid for 24 hours.
For security reasons, the password in the new online shop must fulfil the following conditions:
At least 8 characters long, consisting of:
- Lowercase letter(s)
- Uppercase letter(s)
- Number(s)
- Special character(s)
You can conveniently fill out the following online form and we will process your change of address as quickly as possible. Alternatively, you can also contact us by phone at
+49 7433 9892-12, by e-mail or fax +49 7433 9892-92.
You have various options for creating a watch list.
- About the customer centre
In the customer centre, you can create a new watch list in the watch lists section by clicking on "+ New watch list". - About the product detail page
If you have already called up an item, you can add it directly to a new watch list. To do this, click on the "star symbol". A window will then open in which you can enter a name for your new watch list. Enter this in the "Add to a new list" field and then click on "Create" to create the watchlist. - About the shopping basket
If you are already in the shopping basket, you can either transfer the entire shopping basket or individual items to a new watch list. To do this, click on the "star symbol" to create a new list.
Yes, with the user administration you have the option of creating several users and assigning them different rights.
As the new online shop has different authorisation options, individually created roles could not be adopted identically. However, these four standard roles are created:
- Administrator
- Office
- Construction site with net prices
- Construction site with gross prices
We are happy to support you in creating new, customised roles. Please get in touch with us
Ware baskets cannot be saved directly, but you have the option of transferring your shopping baskets to a watch list and saving the items there.
The whitelist, also known as a "whitelist", describes a list of senders that are classified as trustworthy and are therefore not filtered out by the recipient's spam filter to prevent emails from the sender from being incorrectly classified as spam or automatically deleted. If our emails end up in your spam folder, you can add verkauf@weinmann-schanz.de to the whitelist.
As the maintenance of this list can vary from email provider to provider, we have listed the instructions for the largest email providers below:
- t-online: www.t-online.e/hilfe/whitelisting
- freenet: www.freenet.de/whitelist
Fill out our complaints form and tell us about your concerns. As soon as we have checked your case, we will contact you.
Please differentiate whether your complaint relates to the product itself or whether the complaint was caused by the transport:
Transport complaint
Complaint product
If an item does not meet your expectations, you have a full right of return within 14 days.
This applies to:
- Unused items
- flawless parts, which are in the original packaging with sufficient
outer packaging are present - Items with a copy of the delivery note or proof of return (if available)
This does not apply to:
- installed articles
- incomplete parts
- Goods that have been damaged by faulty packaging during return
- Special items, as well as items with the following labelling:
Returns excluded, dispatch by manufacturer.
If your complaint complies with the above conditions, we will collect your return from you free of charge (except for forwarding goods). Therefore, please be sure to notify us of your return beforehand. You can notify us of the return by telephone on +49 7433 9892 12, by e-mail or by fax using the form on the back of the delivery note.
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Please note:
- To save you time and money, we will arrange collection for you.
- We charge for returns by forwarding agent.
- We cannot accept returned or unannounced goods from you.
- Returns from Poland and the Czech Republic as well as non-bordering EU countries and other countries on request.
- Special items are excluded from returns.
- Dangerous goods items are excluded from return.
Please contact our customer service immediately.
We will help you in the best possible way.
Please contact our customer service immediately.
We will help you as best we can.
You can find your orders in your customer centre.
You will receive your invoice as soon as the goods have left our warehouse. We send invoices by e-mail or by post, depending on our customers' wishes.
Please let us know your e-mail address in writing if you would like to receive
eInvoices in the future.
If you do not wish to receive e-invoices, you can let us know
Your payment method can be found in the order summary in the shopping basket. You can view the payment method below your customer number, but you cannot change it.
We will save the payment method in your customer account. If you would like to change the payment method, please contact us.If you do not yet receive our advertising material and would like to receive it in the future, please let us know using the form "Manage advertising material". The same applies if you do not want us to send you advertising material.
You can upload a list of the desired products in the shopping basket using the import function.
The following points are important:
- Upload a file in CSV format
- Name the columns as follows
- Column A = SKU
Place the order no. - here
- Column B = QTY
Place the order quantity - here
- Column A = SKU
- The entries in the file are limited to 750 article entries
The example on the right shows you the structure of such an import file. You can download the template directly here:
Quick order template CSV
- Filename:
- Vorlage_Schnellbestellung.csv
You will find the import function in the shopping basket. If you cannot see the "import symbol", please load a sample product into the shopping basket first. Please do not forget to remove the manually added product from the shopping basket before submitting the order. from the shopping basket before submitting the order.
You are welcome to contact us. If we have not yet dispatched the goods,
our customer service team will be happy to help you.
You can find our delivery and shipping conditions here:
As soon as we have dispatched your goods, you will receive an email with your tracking details. If you have not received an email, please check your spam folder or go to the order in the customer centre and open the associated shipment tracking.
If you have not received a tracking number, we have not yet dispatched the goods. If you have any further questions, please feel free to contact us.
Please contact our customer service team, who will be happy to help you:
We always endeavour to process all orders as quickly and completely as possible.
However, it may happen that items are not in stock. Therefore, you will of course receive partial deliveries of the available goods.
You can read the conditions for our express delivery here.
.Forwarding shipments
The following delivery times apply to all forwarding shipments or all items labelled with the "forwarding" symbol for stock items:
Within Germany, the delivery time is 3 to 5 working days from the day of dispatch.
For countries bordering Germany, the delivery time is 4 to 5 working days from the day of dispatch.
Direct shipping by the manufacturer
Shipping by manufacturer. Please note delivery time. The goods are not suitable for express delivery.
Direct shipping by the manufacturer (returns excluded)
Shipping is carried out by the manufacturer. Please note the specified delivery time. The goods are not suitable for express delivery. A return of these items is unfortunately excluded.
Returns excluded
A return of these items is unfortunately excluded.
Germany only
Sale and delivery only within Germany.
Not authorised for Switzerland
Article not authorised for Switzerland
Forklift truck required
A Stacker may be required to receive goods. This may result in additional costs. We will contact you in advance to ensure that the delivery goes smoothly. The goods are not suitable for express delivery.
Hazardous substances in goods
These goods contain hazardous substances and are therefore only conditionally authorised for commercial transport.
As the transport risk is higher here than with other goods, hazardous goods cannot be delivered abroad, to islands or special areas.
The goods are not suitable for express delivery and are excluded from return.
Limited Quantity
LQ goods contain hazardous substances, but can be transported in limited quantities and in non-hazardous small packaging. Nevertheless, there are transport restrictions and the obligation for special labelling. Therefore, delivery to islands or special areas is excluded.
Additional shipping costs
There are additional shipping costs. You will be informed of these costs separately.
Datanorm is a file format for data exchange between us as a wholesaler and you as a Plumbing, Heating and Air Conditioning company.
Datanorm enables you to import our article master data into your tradesman software.
Datanorm enables you to import our article master data into your tradesman software.
The difference lies in the structure of the file. The Datanorm in version 5 is technically more up to date than version 4.
. However, the content of the article master data contained therein does not differ.
Please use the update file in the version in which your imported base file was imported.
For example, if you have imported the basic file of Datanorm version 4, you should also import the update file of Datanorm 4.
You can determine this with our test article, which we provide in every data standard. Please search for order no. 01 001 01 in your tradesman software. The short and long name of the test article will then tell you the status of your data standard and which version you are currently using.
Yes, with the introduction of the new online shop, you have the option of being informed about changes to our Datanorm data in the tradesman software. As soon as a new dataset is available, your software will inform you. You can then automatically import the Datanorm into your tradesman software. A manual download from the online shop is therefore no longer necessary.
Yes, we offer this interface. By providing IDS Connect, you as our customer have the option of exchanging your shopping baskets from the online shop with your craftsman software. This eliminates the need for duplicate data maintenance in the tradesman software and online shop.
Company ID
As a company, we are listed in the ITEK portal. You can use the company ID to add us as a supplier under the following number 100176.
No separate access is required to use the IDS Connect interface. Register us as a wholesaler in your tradesman software and
enter the following access data in the login screen:
- Customer no. = Your customer no. e.g. 188888
- User = Email address e.g. m.mustermann@weinmann-schanz.de
- Password = Personal password, which you use in the online shop
If you can store a URL/website in your craftsman software, please use the following URL: https://www.weinmann-schanz.de/IDSConnect/
The IDS Connect interface has been developed in accordance with version 2.3 standards.
No, unfortunately we do not offer these interfaces.
Yes, we offer ZUGFeRD and X-Invoice
ZUGFeRD is a standardised format for electronic invoices. It enables companies to create and send invoices in a structured and machine-readable format. ZUGFeRD combines a PDF file with an embedded XML file that contains the invoice data.
ZUGFeRD or X-invoices can be automatically recognised and read by the invoice recipient. The content can be transferred directly to the accounting system.
X-invoices are created in HTML format and are mainly used by public authorities.
ZUGFeRD is a combination of PDF and XML file.
ZUGFeRD format 2.2
The ZUGFeRD format combines a PFD invoice with an integrated invoice file in XML format.
We do not offer this. We send by e-mail in PDF + XML file.
| Year | E-bill (structured) e.g. X-Invoice, ZUGFeRD, EDI | Paper invoice | PDF invoice (structured) |
| 2025 | ✓ | ✓ | ✓ |
| 2026 | ✓ | ✓ | ✓ |
| from 2027 | ✓ | ✓ (restricted) | ✓ (restricted) |
| from 2028 | ✓ | X | X |
We are happy to send your invoices by e-mail in ZUGFeRD or X-invoice format. Please let us know your e-mail address in writing. If you prefer to send your invoice as an X-invoice, please also provide us with your routing ID number. You are welcome to send us this information via the contact form.
A Diverter is currently only possible for customers from Germany.